We hope you have enjoyed your shopping experience. No matter what the size of your order, your satisfaction is always our Number One priority. That's why we've made a commitment to always give you prompt delivery at the lowest possible rate!

Customer Service
Our Customer Service representatives are the best in the industry. They can be contacted Monday through Friday, from 5:00 am to 4:30 pm, Pacific Standard Time (United States). During other hours, please leave a message and you will be contacted at the start of our next business day.

Shipping Information
Ground shipping is available within the continental USA for a flat rate of $10 regardless of size. For most orders your custom built encoders will ship within 3 to 4 business days. Orders with higher volumes (5 encoders or more) may take a little longer. IMPORTANT: If you need your order by a specific date, or have ANY shipping questions, please call Customer Service before placing your order. Additional charges may apply on encoders ordered under our Expedite Options.

All orders outside the continental USA must contact cs@encoder.com

Depending on your location, ground shipping from our factory in Sagle, Idaho can take from 3 to 7 business days. Faster shipping methods within the continental USA are listed below.

UPS Standard Ground - $10
UPS 3 Day Select - $20
UPS Next Day Air - $40
FedEx Express Saver (3 day) - $20
FexEx Priority Overnight - $40
Or you can charge the shipping to your FedEx account.

The bottom line is that we want you to be 100% satisfied with your order.
Please let us know any concerns that you have.